Terms of Service

1. Introduction

These Terms of Service ("Terms") govern your use of the website warm-crest.com and the professional accounting services provided by Warm Crest Accounting Services ("we", "our", or "us"). By accessing our website or engaging our services, you agree to be bound by these Terms.

We are a professional accounting practice registered in England and Wales, providing services in accordance with UK accounting standards and regulations.

2. Services

2.1 Scope of Services

We provide professional accounting services including:

• Bookkeeping and financial record maintenance
• VAT return preparation and submission
• Payroll processing and PAYE administration
• Tax planning and preparation
• Financial consulting and advisory services
• Company formation and secretarial services

2.2 Service Agreements

Specific services will be detailed in individual service agreements or engagement letters. These Terms supplement and do not replace such agreements.

2.3 Professional Standards

We conduct our services in accordance with:

• UK Generally Accepted Accounting Principles (UK GAAP)
• Professional standards set by relevant accounting bodies
• HMRC regulations and requirements
• Companies House filing requirements

3. Client Responsibilities

3.1 Information Provision

You agree to:

• Provide accurate, complete, and timely information
• Maintain proper records and documentation
• Respond promptly to requests for information
• Notify us of any changes affecting your accounts

3.2 Compliance

You are responsible for:

• Compliance with all applicable laws and regulations
• Making tax payments when due
• Reviewing and approving all work before submission
• Implementing our recommendations appropriately

4. Fees and Payment

4.1 Fee Structure

Our fees are based on:

• Time spent on your work
• Complexity of services required
• Fixed fee arrangements (where agreed)
• Value of services provided

4.2 Payment Terms

Unless otherwise agreed:

• Invoices are payable within 30 days of issue
• We may charge interest on overdue amounts
• We reserve the right to suspend services for non-payment
• You are responsible for any collection costs

4.3 Expenses

You will reimburse us for reasonable expenses incurred, including travel, accommodation, and third-party fees.

5. Confidentiality

5.1 Professional Confidentiality

We maintain strict confidentiality regarding all client information in accordance with professional accounting standards and UK law.

5.2 Disclosure Exceptions

We may disclose information when:

• Required by law or regulation
• Authorised by you in writing
• Necessary for professional quality review
• Required for legal proceedings

6. Liability and Insurance

6.1 Professional Indemnity

We maintain professional indemnity insurance in accordance with professional requirements. Details are available upon request.

6.2 Limitation of Liability

Our liability to you is limited to:

• The amount of our professional indemnity insurance
• Ten times the annual fee for the service in question
• Whichever is lower

6.3 Exclusions

We exclude liability for:

• Consequential or indirect losses
• Loss of profits or business opportunities
• Losses arising from your failure to act on our advice
• Third-party claims (unless arising from our negligence)

7. Data Protection

We process your personal data in accordance with our Privacy Policy and UK data protection laws. By engaging our services, you consent to such processing.

8. Technology and Security

8.1 Electronic Communications

We may communicate electronically, including email and cloud-based platforms. While we implement security measures, you acknowledge the inherent risks in electronic communication.

8.2 Cloud Services

We may use cloud-based accounting software and storage. We ensure appropriate security measures and data protection compliance.

9. Intellectual Property

9.1 Our Work Product

We retain intellectual property rights in our methodologies, templates, and working papers, while you retain rights to your underlying business information.

9.2 Third-Party Software

Use of third-party software is subject to their respective licence terms.

10. Termination

10.1 Termination Rights

Either party may terminate our engagement with reasonable notice. We may terminate immediately for:

• Non-payment of fees
• Breach of these Terms
• Professional conflicts of interest
• Failure to provide required information

10.2 Post-Termination

Upon termination:

• You remain liable for unpaid fees
• We will return your records (subject to payment)
• Confidentiality obligations continue
• We may retain copies for regulatory compliance

11. Website Terms

11.1 Acceptable Use

When using our website, you agree not to:

• Use it for unlawful purposes
• Attempt to gain unauthorised access
• Transmit harmful or malicious code
• Interfere with website operation

11.2 Website Content

Website content is for general information only and does not constitute professional advice. We make no warranties regarding accuracy or completeness.

12. Force Majeure

We are not liable for delays or failures due to circumstances beyond our reasonable control, including natural disasters, government actions, or technical failures.

13. Dispute Resolution

13.1 Initial Resolution

We encourage direct discussion to resolve any concerns. Please contact us promptly with any issues.

13.2 Professional Complaints

Complaints about professional services may be referred to the relevant professional body or the Financial Reporting Council.

13.3 Governing Law

These Terms are governed by English law, and disputes will be subject to the exclusive jurisdiction of English courts.

14. General Provisions

14.1 Entire Agreement

These Terms, together with any service agreements, constitute the entire agreement between us.

14.2 Amendments

We may update these Terms by posting changes on our website. Continued use constitutes acceptance of any changes.

14.3 Severability

If any provision is found unenforceable, the remainder of these Terms will continue in effect.

14.4 Assignment

You may not assign your rights under these Terms without our written consent.

15. Contact Information

For questions about these Terms or our services, please contact us: